Frequently Asked Questions
I haven't received my prize.
In this case, the prize sponsor is responsible for delivering your prize to you. They have 28 working days, from when you received the winner's email, to send out the prize. If you have waited the correct time period and have still not received your prize then please contact the prize sponsor. Their contact details are in the footer of the initial winner email you received. The prize sponsor email address can be found in the footer (Right at the bottom) of the email you received notifying you of your win.
Please also remember to check your junk folder in case the email from the prize sponsor has gone there.
I would like to update my address
To update your address you can login to your account and visit the 'Account Details' section. On here, scroll down and you will see the address boxes where you can place the new address. Then click ‘Update Details’
If you are either filling in the registration form or updating your address on the account page and the address you are using cannot be found, please submit this form and include the new house number/name and also the postcode.
My login details are not working.
Before anything you should be aware that
- The password field is case-sensitive
- Your email should be the email that you registered with
If you are still having troubles with this then please visit this link. After entering your email address and clicking the Submit button you should receive an email allowing you to change your password.
Please also remember to check your junk folder in case the reset password email has gone there.
Ads are not showing in order for me to enter a competition?
Google Chrome have started to automatically ad ad blocker to your browser. This will stop ads from appearing. To turn this off, follow this guide: Disable Chrome Ad Blocker
If you are not using Chrome and you are having this issue, it may be that you have a third-party ad blocker Plugin which again stops ads from showing. To turn this off, head to your browser settings, then go to Plugins/extensions and find the ad blocker and click remove from browser.
If you are still having trouble seeing our ads, then fill out this form and state the browser and device you are using.
I have recently moved house and have not changed my address and I have won a prize, what do I do?
As stated in our terms and conditions, it is your responsibility to make sure that all your account details are up-to-date when entering our online competitions. You can update this in the account details section when you are logged in.
You can get in touch with the prize sponsor to see if you can amend this if they haven't sent it out. If they have, then they do not need to provide another prize. Their details are at the bottom of the original winner's email sent.
How do I enter the mystery prize?
To be entered into the Mystery Prize Giveaway, you need to share an image of the prize you have won across one social media platform!
To be entered more than once post on two social platforms… or even post on all three to be entered three times. Find the bonus entries below.
Facebook: Like/follow our page and then 'Create a post' on our page telling us what you have won and the site you have won it on. Share an image and use this hashtag #Giveawaytreasures.
For a bonus entry share our most recent post
Instagram: Follow us and post an image of your prize tagging @GiveawayTreasures. Don't forget to hashtag #giveawaytreasures and tell us the site you won the prize on.
For a bonus entry Share one of our latest posts to your story.
Twitter: Follow us and post an image of your prize tagging @GiveawayTreasures. Don't forget to hashtag #giveawaytreasures and tell us the site you won the prize on.
For a bonus entry retweet one of our latest posts.
For an extra entry write a review on our Facebook page.
Please remember to tag us in any social media posts about your prize - use #GiveawayTreasures to grab our attention! Don’t forget to be following our socials to be entered.
I can't find my question?
You can simply submit a ticket using our contact form.
Still not found your question? - Simply fill out this form.